Shipping policy

Shipping Policy

Last updated: August 3, 2026

Thank you for shopping with Kapri Gallery. This Shipping Policy explains where we ship, how orders are processed, how shipping charges are calculated, and what to do if a shipment is delayed, damaged, or missing.

This policy applies to orders placed through kaprigallery.ca.

1. Shipping Destinations

Kapri Gallery currently ships to addresses within Canada only.

We do not currently ship to:

  • the United States;
  • international destinations;
  • freight-forwarding addresses intended for international export.

Some remote, northern, rural, or otherwise restricted Canadian locations may have limited delivery options, longer transit times, or additional carrier charges.

If we cannot ship an order to the address provided, we will contact you and, where appropriate, cancel the affected order and issue a refund to the original payment method.

2. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment has been authorized.

Business days are Monday through Friday, excluding statutory holidays observed in Alberta and days on which our fulfillment operations are closed.

Orders placed on weekends or statutory holidays begin processing on the next business day.

Processing time is separate from carrier transit time. Selecting an expedited shipping method does not reduce the time required to process and prepare an order unless expressly stated at checkout.

3. Orders Requiring Additional Processing

Some orders may require additional processing time, including:

  • engraved, personalized, resized, altered, or custom products;
  • special-order or backordered products;
  • orders requiring payment, identity, or address verification;
  • orders placed during major promotions, holidays, product launches, or unusually high-volume periods;
  • orders containing products stored at different fulfillment locations.

If a material delay affects your order, we will make reasonable efforts to contact you using the email address or telephone number supplied at checkout.

4. Shipping Rates

  • Free standard shipping is available on eligible Canadian orders with a merchandise subtotal of more than $150 CAD, after discounts and before applicable taxes.
  • For eligible orders of $150 CAD or less, available shipping rates are calculated and displayed during checkout.
  • Expedited or premium delivery services, when available, may carry an additional charge even if the order qualifies for free standard shipping.

The merchandise subtotal does not include:

  • applicable sales taxes;
  • shipping charges;
  • gift-card purchases;
  • amounts removed through discounts, promotional credits, or refunds.

Shipping rates may vary depending on the destination, package size, weight, selected service, and carrier availability.

All shipping costs are displayed in Canadian dollars unless expressly stated otherwise.

5. Delivery Estimates

Available shipping methods and estimated delivery windows are displayed during checkout where supported by the carrier and destination.

Delivery estimates begin after the order has been processed and transferred to the carrier.

All delivery dates and transit times are estimates only and are not guaranteed unless Kapri Gallery expressly confirms a guaranteed service in writing.

Delivery may take longer because of circumstances including:

  • remote or rural destinations;
  • severe weather;
  • statutory holidays and peak shopping periods;
  • carrier service interruptions;
  • labour disruptions;
  • transportation or routing problems;
  • public emergencies or government action;
  • incorrect, incomplete, or inaccessible delivery addresses;
  • security, payment, or fraud-verification reviews.

6. Order Confirmation and Shipment Notification

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation means that we have received your order. It does not necessarily mean that the order has been accepted, processed, or shipped.

Once the order has shipped, we will normally send a shipment confirmation containing available tracking information.

Please check your email address carefully when placing an order and review your spam or junk folder if you do not receive expected notifications.

7. Order Tracking

Where tracking is available, you may monitor the shipment using:

  • the tracking link in your shipment confirmation email;
  • the “View your order” link in your order confirmation;
  • your Kapri Gallery customer account, where applicable;
  • the applicable carrier’s tracking service.

Tracking information may require up to 24–48 hours after shipment confirmation to become active or show movement.

A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please confirm:

  • the recipient’s full name;
  • street number and street name;
  • unit, suite, or apartment number, where applicable;
  • city, province, and postal code;
  • a valid telephone number and email address.

Kapri Gallery is not responsible for delays or failed delivery caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

9. Address Changes

If you need to change your shipping address, contact us immediately at info@kaprigallery.ca.

We cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered fulfillment or been transferred to the carrier, we may be unable to redirect or modify the shipment.

For security reasons, we may require additional verification before approving an address change, especially where the new address differs from the billing information.

10. Incorrect or Undeliverable Addresses

If a package is returned to Kapri Gallery because the address was incorrect, incomplete, refused, inaccessible, or otherwise undeliverable, we will contact you after the package is received.

Where permitted by law, the customer may be responsible for:

  • the original shipping charge;
  • the carrier’s return-to-sender fee;
  • the cost of shipping the order again to a corrected address.

If the customer requests a refund instead of reshipment, the refund will be handled under our Refund & Return Policy. Non-refundable shipping or carrier charges may be deducted where permitted by law.

11. Delivery Attempts and Unclaimed Packages

Depending on the carrier and delivery location, a shipment may:

  • be delivered to the recipient;
  • be left in a location considered safe by the carrier;
  • be delivered to a community mailbox, parcel locker, concierge, reception desk, or authorized pickup point;
  • require collection from a carrier facility;
  • require a delivery attempt or signature where selected or required.

Customers are responsible for monitoring tracking information and collecting packages within the carrier’s permitted holding period.

Packages that are refused or not collected may be returned to Kapri Gallery and treated as undeliverable shipments.

12. Signature Requirements

Kapri Gallery or the shipping carrier may require a signature for certain orders based on:

  • order value;
  • product type;
  • destination;
  • carrier requirements;
  • fraud-prevention or security considerations.

A signature requirement may be added without separate notice where reasonably necessary to protect the customer, Kapri Gallery, or the shipment.

If signature service is required, the customer is responsible for ensuring that an authorized person is available to accept the delivery or for arranging collection through the carrier.

13. Delivery to Apartments, Condominiums, Offices, and Shared Buildings

For shipments delivered to an apartment, condominium, office, hotel, reception desk, concierge, mailroom, parcel room, or other shared location, carrier confirmation of delivery to the authorized building location may constitute delivery.

Please ensure that:

  • the recipient name matches building or reception records;
  • the unit or suite number is included;
  • the building permits parcel delivery;
  • the recipient can access the designated delivery or pickup area.

Kapri Gallery cannot control how a building, concierge, mailroom, or authorized recipient handles a parcel after confirmed delivery.

14. Delayed Shipments

If a shipment is delayed beyond the carrier’s estimated delivery window, first review the tracking information for updates or delivery notices.

You may then contact us at info@kaprigallery.ca with your order number.

We will make reasonable efforts to assist with:

  • reviewing the shipment status;
  • confirming available carrier information;
  • opening a carrier inquiry where appropriate;
  • advising you of the next steps.

Carrier investigations may require additional time and are governed by the carrier’s procedures.

Kapri Gallery is not responsible for delays outside our reasonable control, but we remain responsible for addressing an order that is ultimately confirmed lost or otherwise not delivered, subject to applicable law and the provisions below.

15. Missing Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • confirm that the shipping address on the order is correct;
  • check all entrances, mailboxes, parcel lockers, and safe-drop locations;
  • ask household members, neighbours, reception staff, concierge personnel, or building management whether they accepted the parcel;
  • review any delivery photograph or notice provided by the carrier;
  • contact the carrier for available delivery details.

If the package remains missing, contact us promptly at info@kaprigallery.ca and include your order number.

We may ask you to provide:

  • written confirmation that the parcel was not received;
  • confirmation of the delivery address;
  • information requested by the carrier;
  • a police or building-security report for high-value shipments where reasonably necessary.

We will review the circumstances and work with the carrier where appropriate. The available resolution may depend on the carrier investigation, delivery evidence, order value, destination, and applicable law.

16. Lost Packages

A parcel is not considered lost solely because it is delayed or tracking has temporarily stopped updating.

A shipment may be treated as lost after the carrier confirms the loss or after the carrier’s investigation and applicable waiting period have been completed.

If a shipment is confirmed lost before delivery, Kapri Gallery will provide an appropriate resolution, which may include:

  • sending a replacement, subject to product availability;
  • issuing a refund to the original payment method;
  • providing another remedy agreed upon with the customer.

Customers must cooperate reasonably with carrier investigations and provide requested information.

17. Theft After Confirmed Delivery

Where reliable carrier records confirm delivery to the correct address or an authorized recipient, subsequent theft or disappearance may be outside Kapri Gallery’s control.

However, we encourage you to contact us promptly so that we can review the available delivery evidence and assist with any reasonable carrier inquiry.

Customers should consider using a secure delivery address where someone is available to receive high-value orders.

Nothing in this section limits any responsibility that cannot lawfully be excluded under applicable consumer protection law.

18. Damaged Packages or Products

Please inspect your package and products promptly after delivery.

If the shipment or product arrives damaged, contact us as soon as possible, preferably within 48 hours of delivery, at info@kaprigallery.ca.

Please provide:

  • your order number;
  • a description of the damage;
  • clear photographs of the product;
  • photographs of the interior and exterior packaging;
  • a photograph of the shipping label;
  • any carrier damage notice provided.

Keep the product, packaging, labels, and all included materials until we complete our review. The carrier may require these items for inspection.

Depending on the circumstances and product availability, we may offer a replacement, refund, repair, or another appropriate remedy.

The requested 48-hour notice helps us investigate carrier damage and does not remove any non-waivable rights available under applicable law.

19. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect size or colour, or an incomplete order, contact us promptly at info@kaprigallery.ca.

Please include your order number and clear photographs of:

  • the item received;
  • the product label or SKU;
  • the packaging and packing materials.

Do not use, install, alter, or discard an incorrect product before receiving instructions from us.

Where the error is ours, Kapri Gallery will cover reasonable return or replacement shipping costs.

20. Split Shipments

An order containing multiple products may occasionally be shipped in more than one package.

When this occurs:

  • you may receive separate shipment confirmations;
  • each package may have a different tracking number;
  • packages may arrive on different dates;
  • you will not be charged additional shipping solely because we divided an order into separate shipments.

Please review all shipment notifications before reporting an item as missing.

21. Pre-Orders, Backorders, and Special Orders

If we offer a pre-order, backorder, or special-order product, the estimated availability or shipping period will be displayed on the product page, during checkout, or communicated separately.

These dates are estimates and may change because of manufacturer, distributor, transportation, or supply-chain delays.

If an order contains both immediately available and delayed products, we may:

  • hold the entire order until all products are available;
  • ship available products separately;
  • contact you to confirm available options.

Any cancellation or refund request for a special-order, personalized, altered, or custom product is subject to our Refund & Return Policy.

22. Promotional and Free Shipping Offers

Free or discounted shipping promotions may be subject to:

  • minimum purchase amounts;
  • eligible products or collections;
  • specified Canadian destinations;
  • promotion dates;
  • selected delivery methods;
  • other terms displayed with the promotion.

If a return reduces an order below the amount required for a shipping promotion, the original shipping cost may be deducted from the refund where clearly disclosed and permitted by law.

23. Returns

Return eligibility, return authorization, return shipping costs, refund processing, non-returnable products, and damaged-item procedures are explained in our Refund & Return Policy.

Products must not be returned to the sender address shown on a shipping label unless Kapri Gallery specifically instructs you to use that address.

Unauthorized returns may be refused.

24. Events Outside Our Reasonable Control

Kapri Gallery is not responsible for delays caused by circumstances outside our reasonable control, including:

  • severe weather or natural disasters;
  • fire, flood, or public emergency;
  • labour disputes or strikes;
  • carrier or transportation interruptions;
  • road closures or aviation disruptions;
  • government restrictions or action;
  • utility, communication, or internet failures;
  • supplier or fulfillment disruptions;
  • other events that could not reasonably have been prevented.

We will make reasonable efforts to communicate significant delays and to fulfill, replace, or refund affected orders as appropriate.

25. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or replaces any right, warranty, condition, or remedy that cannot lawfully be excluded under the consumer protection laws of Alberta, the federal laws of Canada, or other applicable Canadian laws.

If any part of this policy conflicts with a mandatory consumer right, the mandatory right will prevail.

26. Contact Us

For questions about shipping, tracking, delivery, or a missing or damaged package, contact:

Kapri Gallery
Calgary, Alberta, Canada
Email: info@kaprigallery.ca
Website: kaprigallery.ca

When contacting us about an order, please include your order number so we can assist you efficiently.